Privacy policy
Pens Galaxy BD Privacy Policy
Our Privacy Policy applies to personal information we collect from our customers and through other interactions with our customers from our online Facebook store located in Bangladesh. It outlines the information we collect about customers and how we use, disclose and otherwise manage this information and the choices you have to restrict our usage of this information. Ensuring the privacy of your personal details is important to us.
Information Collected by Pens Galaxy BD
We collect personal information when you:
- purchase, order, return or exchange products and services
- track your order through our website
- sign up for Pens Galaxy BD newsletter
- send or purchase a gift card
- register on our website
- participate in a promotion or survey
- contact us with a comment, question or complaint
Shopping
You have to provide us with personal details when you order from our website to make sure we receive the correct information to further process your order. If you use a credit or debit card for your purchases, SSLCOMMERZ payment gateway collects your credit or debit card-related information and your signature for the purposes of processing your payment. In addition, we collect information about your written suggestions, complaints or enquires through email info@pensgalaxybd.com
i. Registered shoppers: If you sign-up for an account we save basic information about you and purchase history. This enables you to track your order.
ii. Guest shopper: If you sign-up for newsletter, we may collect personal details such as your name, email address and/or mobile number. We use this information to communicate with you and provide you with useful services and special offers.
Newsletter
We offer those who sign-up for our newsletter advanced notice of sales, new merchandise, store openings and other news. Email addresses are only used internally for the purpose of sending you these electronic newsletters. We respect your privacy rights and will not sell or rent your email address to other companies without your consent. You can unsubscribe from our email list clicking on the unsubscribe link at the bottom of our newsletter. When you sign-up for our newsletter, we may also collect optional information such as your name, postal code, and product interests. We may use this personal information to enhance our product and service offerings.
Promotions and Surveys
When you participate in a promotion or respond to one of our surveys, we may collect your name, address, mobile number and email address. We use this information to administer your participation in the promotion and, for surveys, to contact you with follow-up questions.
Customer Service through Contact Us (page)
You may be asked for information that identifies you, such as your name, address and telephone number when you contact one of our customer service representatives with a question, feedback or other comment. We collect this information to verify your identity and to help us promptly answer your question or respond to your comment or feedback. We may retain this information to assist you in the future. We also may use your feedback, suggestions and comments to monitor and/or improve our products, website or services e.g. through training modules etc.
Website Analytics
We use cookies and similar technologies to collect product and purchase information from the pages you access or visit. Cookies are bits of information that are automatically stored on your computer so we can recognize you when you return. We use cookies to better understand your use of pensgalaxybd.com so that we may continue to refine and improve the website for our customers. If you do not wish to have cookies on your system, you can set your browser preferences to disable them. However, if you decide not to accept cookies, you may not be able to take advantage of all of the features. The information collected through cookies may be combined with other identifiable personal information (such as demographic and past purchase information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our website presentation and your overall shopping experience.
Social Media
We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins and applications. When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the website, plug-in or application.
Legal Obligations
Please note that Pens Galaxy BD must provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by Bangladeshi law.
Security of Personal Details
Your privacy is important to us. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against the loss, theft, unauthorized access, use, modification and disclosure of personal information in our custody and control. We have implemented measures in an effort to safeguard the personal information in our custody and control, including only providing access to personal information to employees and authorized service providers who require such information for the purposes described in this Privacy & Security Policy.
To provide you with an increased level of security, online access to certain personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication.
Policy Changes
Pensgalaxybd.com may periodically update this Privacy Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here.
Update Your Profile
If you wish to access or update your profile details that we have about you, or to correct factual errors in our records, please contact us. To protect your privacy, we will take reasonable steps to help verify your identity before granting access or making corrections.